Telefónica, one of the world's leading service providers with more than 329 million customers across Latin America and Europe, has selected the Amdocs operational data store solution for its operations in Argentina in order to collect, store and gain actionable business insights from their data assets. The contract adds to Amdocs data management portfolio for Telefónica, following the operator's decision to deploy an Amdocs operational data store at its operations in Chile and Peru.
Amdocs said that it will implement an operational data store for Telefónica Argentina that aggregates data from numerous multi-vendor operational sources including billing, ordering, customer management, enterprise product catalog, as well as inventory management, workforce management and network trouble ticketing. The data store gives Telefónica the ability to produce on-demand a range of operational reports and dashboards, including a range of pre-packaged designs for communications-specific best practice reports, to drive faster and more informed decision-making, added the vendor.
Luciana Barrera, CIO of Telefónica Argentina
By ensuring our business has access to critical reports and dashboards from day one of the new systems going live, this data initiative with Amdocs will allow us to proactively manage and offer a better customer experience.
Manuel Zepeda, division president for the Caribbean and Latin America region at Amdocs
This operational data store, pulling in data from a broad range of operational sources, will accelerate business value for Telefónica Argentina by enabling it to rapidly extract, aggregate and process data, thus gaining deep insight into its customers and their experience.
