Europe's leading independent Machine-to-Machine (M2M) managed services provider, Wireless Logic has seen its subscription base reaching 2 million M2M SIMs, covering over 1000 solution providers across Europe. Over 95% of these organizations are using ‘SIMPro’, Wireless Logic’s SIM management platform.
According to Wireless Logic, with its latest update to SIMPro, the solution has become even more customer-centric with its easy-to-use cloud interface. In the coming months, a major programme to roll-out more ‘self-service’ modules will enable further customer empowerment to order, provision and manage entire SIM bases across multiple mobile networks, all in real-time, said the company.
“We have been surprisingly good in our service delivery given the dynamics of the market and our make-up, but to ensure sustainability in excellence I wanted to look at ourselves in greater depth,” explains Matthew Tate, Director of Operations. In just six months, Wireless Logic has invested significantly into customer insight, customer relationship management platforms and quality systems.
Oliver Tucker, CEO and Co-founder, Wireless Logic
With the M2M/IoT market in its ascendancy, the sector has to tailor its services to be more responsive and flexible. Our own experiences across the UK and throughout our country offices in Europe suggest that customers expect a ‘right first time, every time’ mind-set; there is little room for error. We are pleased with progress made so far as we reshape the way we work with customers, and will continue to analyse feedback as we aim for excellence across the group.
