WSO2, an open source application development software company announced that O2 Slovakia, one of the top three mobile service providers in Slovakia is leveraging its open source WSO2 API Manager to provide RESTful APIs for its self-care application. The self-care mobile application is aimed at reducing help-desk costs, increasing service-center efficiency, and building loyalty by increasing customer satisfaction. The WSO2's API manager will enable O2 Slovakia to maintain a high customer satisfaction rating across its 1.7 million customers.
According to WSO2, its solution helps O2 to address the technological demands of the mobile app in the areas of security, availability and functionality, including enabling the Operator to achieve tighter security integration.
Ján Vanovčan, O2 Slovakia CIO
The WSO2 solution was readily available with sufficient functionality to provide the REST services we required for the mobile app to function in the most efficient, stable and secure way. WSO2 is definitely part of our expansion plans as we increase the number of subscribers across Slovakia.
Dr. Sanjiva Weerawarana, WSO2 founder, CEO and chief architect
O2’s leadership in delivering ground-breaking mobile service solutions in Slovakia is reflected by the company’s strong customer endorsements. We are thrilled by O2’s success in using WSO2 API Manager to accelerate its business innovation and introduce new revenue streams to the company. It highlights the value of using an open source, open standards approach to harness the many technologies that are enabling today’s connected world.