The Lifemote services integration means ISPs that supply the Linksys MX4200 can activate the Lifemote data collection agent inside to receive critical insights on troubleshooting and preventing home WiFi connectivity problems.
Lifemote's solution offers a population-level analytical view of the types and prevalence of problems afflicting in-home connectivity of the subscribers, so that ISPs can, together with the help of Lifemote's Proactive Taskforce, identify and tackle these problems with best-in-class responses.
The integration is aimed at providing an end-to-end solution to the Home WiFi connectivity problems experienced by subscribers.
The Benefits of Linksys Mesh Systems Combined with Lifemote for ISPs
Linksys mesh solutions provide seamless, fast and reliable WiFi to every corner of the home. The Linksys customer-facing app allows for super-easy configuration and management of the network, and TR-069/TR-181 provides remote management and monitoring by the ISP.
The presence of Lifemote augments the Mesh offering by providing deep insight into the state of the WiFi network & quality of connection of the connected devices. ISP's client-facing organizations can deliver better service by delivering exact solutions to numerous possible Home WiFi connectivity issues that can arise due to common home usage issues.
With this cooperation ISPs get to reap the benefits of:
Strong in-home WiFi connectivity and wider coverage within the homeAbility to view population-level problem types and prevalence to assign correct resources within the organization in line with Customer Satisfaction goalsRoll out solutions to WiFi related problems fasterDecrease Customer Support costs, and increase Customer Loyalty metricsImprove overall Return on Investment
How the Integration Works
Linksys can include a deployment mechanism in the firmware of the MX4200 device which can be invoked by the ISP using their TR-069 server. When the ISP enables Lifemote, the Lifemote agent is downloaded from the appropriate server and runs in the Linksys MX4200, collecting information about the devices within the network and the WiFi environment. This information is then sent to Lifemote where AI-driven analysis allows Lifemote to build up a history of that network and environment. All the insights are accessible to the ISPs in the form of easily interpretable traffic lights and histograms on common home WiFi usage problems such as Coverage, CPE Placement, Congestion, Mesh Setup and others through Lifemote's own UI and/or API's. Lifemote's UI provides actionable-insights for 1st Line Support Agents, granular and specific data for 2nd Line Support Agents, and population-view Proactive WiFi maintenance insights for all ISP Business Stakeholders.
Previously, Linksys and Lifemote had jointly deployed their services with success at UK's fast-growing Alt-net fiber to the home (FTTH) provider Community Fibre – details of which were reported in previous Press releases dated Aug 2021.
Albert Farag the Managing Director of Europe at Linksys
We're very excited to be collaborating with Lifemote and Community Fibre to expand access to reliable WiFi in the UK. Cooperation of Linksys' best-in-class solutions with Lifemote's WiFi Assurance capabilities will improve connectivity overall and we're happy to be a part of it.
CEO and Cofounder of Lifemote Networks Eren Soyak
We at Lifemote are looking forward to growing together with our friends at Linksys. We've found their field and tech teams to be extremely professional and competent, and their platforms to adhere to the highest of technical standards.
