Radisys, a global leader of open telecom solutions, this week announced the availability of the Radisys Engage Digital Platform (EDP), an open cloud communication platform that ushers in a new generation of programmable communications services including conversational AI applications, video-based customer care, hyper-personalized social engagements, and Industry 5.0 applications enabling human-machine collaboration.
Service providers can use the platform to quickly and profitably tailor solutions to meet the needs of multiple enterprise and consumer segments. Radisys’ EDP is the first cloud communication platform that combines: low-code / no-code applications and solution building blocks for the fastest time-to-market; a microservices-based architecture that can be distributed across public and private data centers and edge clouds; and a business model that accelerates and maximizes return on network investments.
Engage Digital Platform makes service providers’ network capabilities, reliability, and analytics accessible to business analysts, IT managers and application developers. This service enablement approach provides unparalleled application control for innovation, adaptability and micro-customization. Datacenter-to-edge deployment flexibility enhances data and business process privacy, delivers telco-grade reliability, and reduces latency for optimal performance for applications where milliseconds matter.
Radisys’ EDP provides tools that abstract the complexities of underlying network infrastructure. As a low code/no-code solution, Radisys’ EDP is accessible by anyone, lowering the bar for testing new services and lowering costs associated with delivering tailored services designed for just one subscriber or for a hundred thousand end users. In addition, service providers can leverage the EDP to open their networks to Artificial Intelligence, Speech Analytics, and Computer Vision innovations and create unique applications such as self-service video bots for customer engagement, predictive video surveillance, in-call virtual assistant on video conferencing calls, and immersive AR/VR applications that will attract and retain consumers and businesses.
Swapan Rajdev, Co-Founder & CTO at Haptik
The future of commerce is voice and partnering with Radisys gives us the opportunity to power hundreds of businesses with a cutting-edge AI-driven voice solution that helps them deliver richer and more intuitive customer experiences. The Engage Digital platform is built to handle the rising demand for voice-based digital customer interactions—cost-effectively.
Al Balasco, Head of Media, Core and Applications Business at Radisys
Network investments, customer relationships, and communication data insights are valuable assets for communication service providers to devise new digital services. Radisys’ vision is to apply over 20 years of network and media processing expertise to help our customers exploit those assets to create unique applications that serve their customers’ exact requirements and lead to profitable customer and supplier outcomes.
