Nigeria’s largest mobile network operator (MNO), MTN, is all set to launch RCS Business Messaging (RBM) Services in partnership with Google and Dotgo, a Gupshup company and a leading cloud communications provider of RBM Solutions.
RBM uses the rich and interactive features of Rich Communication Services (RCS)—the next generation SMS that allows sharing of audio, video, images, location, and a lot more—to enable branded business messaging.
RCS messages are securely delivered to native messaging apps such as Google Messages and Samsung Messages on Android phones. Available on 3G and 4G networks, RCS is the default messaging standard for 5G networks. As of today, RCS is available globally with over 700M monthly active users.
Dotgo’s MaaP (Messaging-as-a-Platform) is integrated with the Google Jibe RCS platform for business messaging, the world’s most advanced RCS platform that provides a high degree of scalability. As a partner, MTN would leverage the services provided by Dotgo such as the RCS APIs, chatbot directory, billing, payments, reconciliation, and more, to drive monetization from RCS.
Lynda Saint-Nwafor, Chief Enterprise Business Officer at MTN Nigeria
As Nigeria’s largest carrier, MTN is all set to onboard brands that can reach out to a vast majority of Nigerian customers and delight them with a user experience like never before, to boost lead generation and conversion rates. This is a great opportunity for brands to connect with the end consumers of Nigeria for sales and support.
Srinivas Rao, Chief Digital Officer of MTN Nigeria
The superior technology design, robust service operations, optimum business processes, and 24x7 support are key to delivering the Next Generation Business Messaging experiences to our Brands & Business Partners at the most affordable rates. With this generational shift we aim to further aid & accelerate Digital Transformation amongst the institutions, commerce & industry in Nigeria.
