The Ooredoo Group has selected Ericsson as its next-generation digital transformation partner for Business Support Systems (BSS) solutions.
The companies have signed a five-year group frame agreement spanning the deployment of the latest Ericsson BSS solutions across several Ooredoo Group operating companies. The deployment will give Ooredoo a new set of capabilities across its business operations in the customer, product, revenue and service management domains. The solutions will serve any type of customer or partner, network technology or chargeable event.
Ericsson BSS solutions will help Ooredoo to drive innovation and boost customer satisfaction through shortened time-to-market, more flexibility and increased efficiency.
Under the partnership, Ericsson Digital Monetization Platform will be the strategic target solution for the most evolved operating companies of the Ooredoo Group. Ericsson Digital Monetization Platform is a convergent charging and billing solution to monetize all network technologies (including 5G), all business models and all customer types.
It is designed to meet communications service providers’ increasing demand for end-to-end best-in-suite solutions that combine powerful business performance with cost efficient operations, management, and deployment. Ericsson Digital Monetization Platform will drive Ooredoo’s digital transformation by enabling convergence, providing cost efficiency and minimizing time-to-market for new Ooredoo customer offerings, as well as promoting innovation.
Indonesia’s Indosat Ooredoo is the first of the Ooredoo operating companies to transform its full BSS stack with Ericsson DMP. Ooredoo Tunisia, Ooredoo Kuwait and Ooredoo Oman have also recently selected Ericsson Charging to improve their customer digital experiences.
In addition to Ericsson Digital Monetization Platform and Ericsson Charging, the frame agreement also includes Ericsson Billing, Ericsson Catalog Manager, Ericsson Order Care, Ericsson Dynamic Activation and Ericsson Mediation to support Ooredoo’s digital transformation and monetization programs across several of its operating companies.
Nigel Thomas Byrne, Group CTIO, Ooredoo
Ericsson’s Business Support Systems portfolio provides a holistic view and roadmap for Ooredoo’s goal of digital transformation and enables us to provide seamless connectivity and innovative services to our customers.
Jan Karlsson, Head of Business Area Digital Services, Ericsson
We are looking forward to working together to accelerate the Ooredoo Group’s digital transformation goals and enable their Business to Business (B2B) and Business to Consumer (B2C) strategies.
