Telefónica, along with BMC Software, a world leader in IT solutions for digital enterprises, has announced that it is using the BMC Helix platform for its Telefónica Global Solutions (TGS) and Telefónica Tech business areas.
The use of this technological platform by the operator has grown into an environmental initiative to restore ecosystems in collaboration with the company Reforest’Action. Through BMC’s ‘Green Initiative’ program, whose objective is to plant 7,500 trees on the entire planet, Reforest’Action will plant 300 in the Santervas de la Vega forest in Palencia, with more than 4,000 square kilometers.
This will contribute to the provision of shelter for 900 animals and will avoid the emission of 45 tons of carbon dioxide, which will be stored for more than 30 years. The reforestation efforts, through the planting of oak, chestnut, wild cherry and alder trees, will make it possible to create a dynamic forest on this land that was devastated by two fires in 2015 and 2016.
The business areas of Telefónica are using BMC’s technology for their 24X7 employee portal, which allows them to offer the users a personalized and simple experience with multi-device access, allowing employees to make queries from anywhere, without depending on a physical location, and facilitating traceability of the incidents, which results in better diagnosis of the problem queried.
The cloud service ‘Tu Experto Tecnológico’ helps with the digitalization of small and medium businesses, offering them special support focused on incidents and queries related to job roles that function on the BMC Helix platform.
Andrés López Hedoire, Business Product Marketing Director, Telefónica España
For several years now, we have worked to develop an economy that contributes to the sustainability of our operations, customers and cities, and that’s why, in 2019, we launched a seal, called EcoSmart, that translates into numbers the decrease in environmental impact and the contribution to the circular economy of a range of Telefónica solutions and services.
