CSG on Tuesday announced that it has been selected by Zito Media Group to support its efforts to deliver an exceptional experience for their customers.
Zito Media provides television, high-speed internet, and digital phone services to customers across 19 states in the US. The company will partner with CSG to leverage new direct mail communications to customers that communicate billing status, payment reminders, appointment reminders, and other notifications.
CSG claims that its full end-to-end customer engagement portfolio sends over 1.5 billion messages to end-users each year across a diverse set of traditional and digital channels, including print, SMS, email, automated voice, and web. CSG’s flexible, personalized customer communications management solutions and an integrated approach to help deliver a differentiated customer experience.
James Rigas, president, Zito Media
From our products to our people, Zito Media is committed to delivering the best possible experience to our customers. Finding the right partner to support our customer engagement transformation efforts is a critical component to success.
Lonnie Mahrt, head of customer communications management, CSG
CSG looks forward to supporting Zito Media in this new partnership, helping them drive superior customer experiences and aiding in transformative efforts to help meet the needs of an ever-evolving consumer landscape.
