Bharti Airtel, India’s largest integrated telco, has renewed its agreement with Ericsson to provide pan-India managed network operations through Ericsson Operations Engine.
The three-year deal will see Airtel launching Ericsson Operation Engine during 2020. Ericsson will deploy the latest automation, machine learning and artificial intelligence (AI) technologies to enhance Airtel’s mobile network performance and customer experience. Ericsson will also manage Airtel’s network operations center and field maintenance activities across India.
Ericsson will also provide Network Optimization Services, combining multi-vendor networks expertise with its state-of-the-art machine learning/AI-enabled Cognitive Software Suite. This will deliver a better customer experience and ensure a superior return from Airtel’s deployed network assets.
The agreement builds on the 25-year collaboration between Ericsson and Airtel in India and will use Ericsson’s global capabilities in AI-based data-driven automated technology upgrades to boost Airtel’s network performance and operational efficiency.
Airtel and Ericsson’s long-standing technology and services partnership has spanned 2G, 3G, 4G provision and more recently, live 5G trials.
Randeep Sekhon, CTO, Bharti Airtel
We are pleased to strengthen our deep partnership with Ericsson as part of our vision to build a future ready network that enables world-class experience for our customers.
Nunzio Mirtillo, Head of Ericsson South East Asia, Oceania and India
This agreement demonstrates the continued confidence in our products and end-to-end solutions in Bharti Airtel’s network and IT operations.
