Rogers Communications this week announced that all of its customer service team members across all brands are now based in Canada.
This follows the company's announcement earlier this month that it is hiring for 350 jobs at its new customer solutions centre in Kelowna, B.C.
This month, Rogers Communications completed the transition of 150 remaining customer service positions to Canada, with new jobs created with partners across Ontario, Quebec and New Brunswick. With its entire 7,000 strong customer service team now based in Canada, this milestone ensures that every phone call or online chat with Rogers, FIDO or chatr is answered by a customer solution specialist on Canadian soil.
This investment is part of a comprehensive multi-year program to improve customer experience to better serve its customers better. During the COVID-19 pandemic, thanks to its Canadian-based operations Rogers was able to quickly pivot and shift its 7,000 customer solution centre agents to work from home, keeping customers connected and teams safe.
Eric Agius, Chief Customer Officer, Roger Communications
When our customers choose to call us for help with more complex issues, they’ll be served by our Canadian-based team members who are truly experts in our products and services - and as members of their communities, they can relate to the needs of our customers.
