Ericsson has launched two new artificial intelligence (AI)-powered offerings in its Network Services portfolio - Network Intelligence and Omni Network Channel - as part of its Network Services offering.
The new solutions employ AI, automation and predictive analytics to address the complex reality faced by communications service providers: exponential data growth and the continuous introduction of new technologies such as 5G, digital transformation, and scattered information sources and insights.
Network Intelligence is an AI-driven preemptive support service that allows issues to be identified and resolved before they impact network performance. The service prevents critical outages and delivers the network stability needed for service continuity and optimal end-to-end performance.
Omni Network Channel is a unified digital workspace for interaction between the communications service provider and Ericsson, providing easy navigation, self-help and smooth collaboration. The workspace enhances network performance and consumer satisfaction through faster resolution of both the communications service provider and Ericsson operations’ issues. It also facilitates the adoption of new technologies such as 5G and supports communications service providers with the competence development of their personnel.
Roger O' Hargan, Head of Service Area Networks, Ericsson
These new offerings are all about putting the service provider in the center by enabling self-help as well as smooth collaboration, co-creation, and easy access to data – all of which will help secure an always-on network experience.
Justin Van Der Lande, Principal Analyst, Analysys Mason
Ericsson’s AI-powered Network Services are now readily accessible with shared data insights that put the customer experience front and center.
