HGC Global Communications, a leading Hong Kong and international fixed-line operator announced its further collaboration with Salesforce and Enxoo to accelerate its digital transformation and deliver a better customer experience by optimising their interactions and relationships with customers.
The collaboration between HGC, Salesforce and Enxoo offers a rich set of open and modular cross-segmentation tools that will allow HGC to enhance its lead-to-order processes across all customer segments and enable much greater feasibility when responding to fast-changing customer needs, streamlining the provision of solutions for our customers internationally.
The deployment of Salesforce and Enxoo solutions will deepen HGC's digital transformation and enable HGC to deliver connected, personalised and digital customer experiences -- from web content, email and mobile messaging to digital advertising and more. These powerful automated solutions will also support the creation of highly-targeted marketing and engagement programmes and to generate more meaningful insights about customers, eventually fostering the expansion of HGC's product and service portfolio for our customers.
Jacqueline Teo, Chief Digital Officer, HGC
We are passionate in delivering a new level of personalisation, new ways of engagement for our customers, and in supporting our staff to embrace digitalisation.
Renzo Taal, SVP, APAC of Salesforce
We are thrilled to be powering the digitisation efforts of HGC and bringing the best customer experience to every one of their customers, truly helping them connect to their customers in a whole new way.
