Aria Systems yesterday announced the launch of Aria Billing Studio, a suite that provides a bridge between Aria Billing Cloud and Salesforce Industry Clouds, including their release of Billing Inquiry Manager. Designed specifically for Salesforce partners and system integrators, Aria Billing Studio enables the accelerated deployment of a holistic Salesforce and Aria solution, with different stakeholders able to manage the entire customer lifetime value and revenue lifecycle – from product catalog management to customer care - within Salesforce.
The suite drives AI-enhanced productivity and advanced analytics by delivering detailed product, account and billing information to Salesforce Data Cloud and Einstein 1. It adds comprehensive support for Salesforce Billing Inquiry Manager to enable customer service representatives to leverage critical billing data to address billing inquiries and streamline issue resolution. Additionally, it includes critical connectors for product catalog synchronization and order processing to ensure the cohesive flow of product data and to facilitate the initiation of billing for new subscribers and orders in Aria.
Aria Billing Studio supports multiple Salesforce Industry clouds – from Communications to Financial Services - and is the key integration behind the AI-Optimized Concept-to-Care monetization solution offered by Aria and Salesforce. Key components are already in use by some of the world’s largest enterprises, including Liberty Latin America and Telstra, to manage millions of subscribers.
Brendan O’Brien, Chief Innovation Officer, Aria Systems
Aria Billing Studio enhances the Salesforce experience by simplifying and accelerating deployment of streamlined revenue management processes. It revolutionizes the way Salesforce Industries users interact with billing systems as they can now access all Aria billing data and all advanced Aria billing functionality, while never having to leave the Salesforce platform. With bill inquiries accounting for nearly 40% of calls made to contact centers, the Aria Billing Studio connector for Salesforce Billing Inquiry Manager will dramatically increase productivity, while reducing cost-to-serve by over 30%. The suite enhances the customer experience through AI-powered copilots, which provide insights and recommendations that CSRs can relay to customers. Importantly, it goes further by offering the same level of seamless platform integration to personas beyond CSRs, including sales representatives, product managers, and billing operations managers.
Vishok Persaud, CEO of ENet, Guyana’s leading telecom and media provider and an existing Aria customer
Aria’s seamless integration with Salesforce has brought together our full revenue cycle. It has increased our efficiency by simplifying the most common customer interaction – billing.
