West Carolina Tel (WCTEL) has selected Centina to assure their networks as they look to provide their customers with the fastest, most reliable communications.
WCTEL provides voice, data, video, wireless and security services in western South Carolina. WCTEL selected Centina’s vSure solution for end-to-end network and service assurance with a focus on assuring ethernet services and adhering to service level agreements (SLA). As part of a continual effort to improve customer service, vSure will also be used to provide Customer Portals and as the main displays for network health in WCTEL’s new state-of-the-art network operations center (NOC). In addition, WCTEL plans to leverage vSure to provide a managed NOC service to other service providers.
The majority of WCTEL's customers are served via a state-of-the-art fiber to the home network. This network enables WCTEL to offer symmetrical Internet speeds of up to 1 Gbps. The fiber investment was recognized by NTCA designating Abbeville as a smart rural community.