Amdocs is depoying the Next-Generation Business/Operations Support System (NGBOSS) project for Singtel's broadband unit, NetLink Trust.
The NGBOSS project aims to improve the user experience for NetLink Trust’s customers with faster deployment of new fiber networks while reducing fault repair and outage times, as well as delivering improved service quality.
As part of the overall solution, Amdocs will deliver a comprehensive BSS/OSS suite that includes an online portal, billing, order orchestration and service order management, workforce management, and service assurance components. Amdocs will assume the role of solution provider and will also act as the prime system integrator of third-party software and hardware.
Amdocs is also collaborating with Cyient to implement GE’s Geographical Information System (GIS), Smallworld, to install and configure GE Smallworld 5.1 GIS, enabling NetLink Trust to plan and design modules to model Fiber to the x (FTTx), including homes and businesses.
The project includes end-to-end operations support planning, operations, fulfillment and assurance teams, consolidation, as well as migration of the business processes and network data from existing systems to new systems without disturbing the current operations.
Ongoing maintenance and support of the GIS subsystem/component will also be provided by Cyient in the effort to ensure that the implemented solution continues to provide NetLink Trust’s customers with an uninterrupted service.
Sanjay Krishnaa, SVP, Communications and President Asia Pacific, Cyient
This is an exciting project for Cyient as we further strengthen our partnership with Amdocs. Cyient’s GIS end-to-end solution capabilities aim to enable NetLink Trust to effectively plan, design and deploy a next-generation fibre network for its customers.
Weiming Li, VP and Customer Business Executive, Amdocs
Amdocs next generation B/OSS and Cyient’s implementation of the Geographical Information System will fully automate NetLink Trust’s service ordering and delivery processes, ensuring a superior customer experience for broadband service providers and end users.
