DZS, a global leader in access and optical edge infrastructure and cloud software solutions, announced that it has expanded its longstanding partnership by renewing its strategic collaboration agreement with TalkTalk Group, the UK’s leading value for money consumer and B2B telecoms provider.
The agreement enables TalkTalk to optimize broadband quality of experience for a large number of its direct and wholesale residential subscribers and business customers and improve efficiencies by leveraging market-leading DZS CloudCheck and Expresse Cloud EDGE software solutions.
DZS Cloud EDGE solutions enable the ultimate broadband experience through advanced, standards-based network orchestration and predictive, proactive connectivity optimization that enhance subscriber experiences from their on-premises connected devices across the last mile to the network and subscriber edge. In addition to being standards-based, DZS solutions have proven multi-vendor interoperability, and can be managed and orchestrated readily alongside other third-party solutions.
Phil Haslam, CTO, TalkTalk
To optimize the customer experience in the highly competitive UK broadband services market, we have focused on maximizing end-to-end service quality for our direct and wholesale customers with DZS Cloud EDGE software solutions. CloudCheck and Expresse allow us to monitor, score and optimize our customers’ connectivity experience, both in and to the home. In addition, the DZS solutions help us to reduce call escalations, minimize unnecessary equipment replacements and shorten average call handling times.
Andrew Bender, CTO, DZS
TalkTalk has been a pioneer in the UK with its focus on customer experience and broadband service value - the DZS team is proud to have been a key partner in the realization of this innovative challenger brand across the nation. As we build upon our strategic partnership, we look forward to working with TalkTalk to find new ways to maximize their service quality and streamline their operations through the application of DZS technology.
