By integrating CIQUAL assets across its solutions portfolio, TEOCO will have an unrivalled view of real mobile experience, adding data taken directly from the mobile handset, to the broad data source TEOCO already extracts from network elements.
CIQUAL measures the true QoE of a user’s mobile service from end-device to service. The organization enables global CSPs, regulators and enterprises to identify, verify and resolve individual customer issues by correlating and predicting network, device and service data in real-time. This will deliver enhanced levels of network and device QoE measurement and monitoring for TEOCO’s RAN planning and optimization and service assurance solutions, offering a unique window into true end-user experience and feedback.
CIQUAL’s technology has formed part of the TEOCO Digital Analytics solution.