TEOCO announced that Bandwidth, a leading global enterprise cloud communications company, has selected TEOCO’s Universal Routing Solution (URS) to deliver customizable Toll-Free routing capabilities to its RespOrg customers.
URS Customer Benefits
Maximized Value: Greater routing precision and control with improved routing quality
Improved Efficiency: Rules-based routing for a diverse set of use cases with reduced cycle times and defects
Greater Insights: User-generated foundation data delivers enhanced URS analysis results with data visualization capabilities to quickly improve operational processes
The URS Hosted RespOrg feature package also provides Bandwidth with the ability to ensure secure access to business intelligence reporting and dashboards for real-time insight into trends and anomalies to help customers identify and measure impacts affecting network and financial performance.
Atul Jain, Founder and CEO of TEOCO
Toll-free telephone numbers are highly relevant and provide organizations, especially those with large call volumes, valuable capabilities that help ensure call center availability and accessibility in a rapidly changing and highly competitive marketplace. RespOrgs rely on companies like Bandwidth to deliver the latest tools and functionality to manage their Toll-Free service with ease. By expanding our Universal Routing Solution Toll-Free platform, Bandwidth is able to extend route optimization capabilities to its RespOrg clients via a fully managed offering. Bandwidth customers gain access to advanced Toll-Free routing capabilities, including cost optimization, customizable multi-carrier routing, analytics and network outage management, monitoring and restoration.
Julie Barghouthi, Vice President of Global Network Evolution at Bandwidth
TEOCO’s technology supports our goal of automating and optimizing more processes, to provide our customers with even greater efficiency, reliability and control at scale.
