EE's new and upgrading customers who take out Full Cover or Damage Cover mobile insurance from EE with their iPhone will now have AppleCare Services included, announced the operator recenty.
Both Full Cover and Damage Cover with AppleCare Services on EE last the lifetime of a customer’s insurance policy. AppleCare Services provides device repair at Apple Stores and Apple Authorised Service Providers and 24/7 priority access to Apple experts by web chat or over the phone. The service has a range of features unique to EE including providing customers with the ability to add any excess when having a repair in store to their mobile bill. EE has also recently expanded its in-store repair service, so customers can now also drop their phone off at 85 stores across the country.
Customers who take out Damage Cover, available from £5.99 per month, will be able to receive a replacement device the very next day or get their existing device repaired by Apple experts if needed, subject to eligibility. The service covers accidental damage of the handset as well as covering in-box manufacturer provided charging accessories.
Full Cover insurance, available from £9.49 per month, offers all the features of Damage Cover, as well as next day replacement for loss or theft of a customers’ handset. Full Cover customers also receive a Minute One Premium Accessories Bundle worth £39.99 on selected devices.
All EE customers who take out Full or Damage Cover with AppleCare Services will be able to access the best of Apple’s repair and support services. EE claims the it is the first UK network to include AppleCare Services for the duration of the customer insurance cover.
Sharon Meadows, Director of Propositions, BT Consumer
At EE, we know how important it is for our customers to be able to stay connected, which is why we’re thrilled to announce that we’ll now be offering unique AppleCare Services as part of our insurance packages. This is the next step in the evolution of our relationship with Apple, following on from our Full Works Plan for iPhone last year.
