Proximus Launches Patient-centric Teleconsultation App 'Doktr'

Proximus recently announced the launch of Doktr, an innovative video teleconsultation service allowing patients with a basic primary care need to get in touch with a qualified doctor in a convenient and secure way.

The launch of Doktr marks a first concrete step in Proximus’ ambition to bring relevant, innovative digital solutions to the field of eHealth and contribute to a future-proof healthcare environment for Belgium.

Doktr makes it possible for patients to quickly get in touch with a qualified doctor from any location, without having to go to a doctor's office, using only a mobile app. After identifying themselves securely with itsme and answering some basic questions, they will be connected with a doctor, who can see the patient info as well as a digital summary of the reason for the call in his webtool. Upon explicit consent of the patient, the doctor can get access to the patient’s medical file or report back to his or her general practitioner if needed.

Doktr makes it possible for patients to quickly get in touch with a qualified doctor from any location, without having to go to a doctor's office, using only a mobile app. After identifying themselves securely with itsme and answering some basic questions, they will be connected with a doctor, who can see the patient info as well as a digital summary of the reason for the call in his webtool. Upon explicit consent of the patient, the doctor can get access to the patient’s medical file or report back to his or her general practitioner if needed.

The available doctors on the service are all professionals accredited by RIZIV/INAMI. They are entitled to provide prescriptions but commit not to prescribe medicines that may be addictive or need intensive medical follow-up. Based on the video consultation, facilitating interpersonal communication and the detection of important visual signs, the doctor may refer the patient to a physical consultation or a hospital.