Verizon Launches Paid Help Desk Service to Support Home Digital Services

Verizon Launches Paid Help Desk Service to Support Home Digital Services Image Credit: Verizon

Verizon has launched TechSure to give its Fios and High Speed Internet customers both the digital and physical protection they need for their increasingly digital lives. 

Established as a help desk for the home, TechSure is designed to support the installation, set up and troubleshooting of, computers, printers, smartphones, networking equipment, gaming systems, software, applications and IoT smart home devices that run using internet connection.

TechSure comes in three levels:

TechSure - $10 a month – 24/7 phone support for virtually all of the devices connected to your network - This includes software installation, device setup support, and troubleshooting help to ensure customers get the most out of their connected devices.

TechSure Plus - $15 a month – Includes the TechSure services described above plus identity theft protection, virus protection, and parental controls from some of the most trusted names in the business, LifeLock and McAfee – what customers need to help safeguard their digital lives.

TechSure Premium - $30 a month – Includes everything in TechSure Plus as well as protection for many of the connected devices in a customer’s home (excludes mobile phones, which can be covered under Total Mobile Protection).

If a TV, tablet, smart thermostat, or any other eligible gadget breaks down, we’ll repair or replace it. Premium also includes LastPass Families, which digitally and safely stores all of a customer’s passwords for any of their online accounts from credit cards to entertainment, medical and more.

Verizon Fios and High Speed Internet customers can add TechSure to their plans by logging into their My Verizon account or through the My Fios App

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at), or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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