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Verizon Bolsters In-House CX Design Team with Acquisition of Moment

Clock 2 months ago
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Verizon Bolsters In-House CX Design Team with Acquisition of Moment Image Credit: Moment

Verizon has acquired Moment, a New York-based digital product strategy and design consultancy firm founded in 2002. 

Moment's employees will join the Verizon's growing in-house design team and be responsible for creating end-to-end customer experiences including in-store, online, mobile and live customer service by phone or chat.

The Moment team will focus on increasingly personalized digital experiences such as the My Verizon app, and play a key role in the development of new services and experiences across Verizon’s businesses.

For over 15 years, Moment said it has built a design practice balancing business with the technology and human elements necessary to bring digital products into the world.  

Scott Zimmer, Chief Customer Experince, Verizon
We know our customers expect an experience that's as legendary as our network, and Moment’s wealth of experience will position us to deliver for our customers on their terms, wherever and whenever they need us.

Brendan Reynolds, Former CEO of Moment and now Head of Customer Experince Design, Verizon Wireless
We’re excited to join Verizon to create breakthrough experiences with real-world impact. This is our passion, and we can’t imagine a better place to do amazing work.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn, Facebook 

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