NTT DOCOMO Ventures, the venture capital arm of NTT DOCOMO, has made a strategic investment in Inbenta Technologies, a global leader in AI and natural language processing (NLP) products.
Inbenta plans to use the funds to enhance its product suite and accelerate business growth. Founded in Barcelona and now headquartered in Silicon Valley, Inbenta said it has doubled in size over the past two years.
Inbenta claims that its patented software based on the Meaning-Text Theory (MTT) is deployed by over 250 large enterprises across 6 continents for a variety of use cases in banking, insurance, telecom, retail, travel, technology, and transportation.
Inbenta, with its integrated offering of six enterprise-grade AI and NLP-driven products -- the Inbenta Chatbot, Semantic Search, E-Commerce Search, Knowledge Management, Case Management, and Live Chat, automates over 300+ million real-time customer interactions per year across the web, mobile, social, and SMS channels, and natively supports 30 languages servicing a number of multinationals and diverse support organizations.
This investment closely follows Inbenta's business partnership with NTT Communications, which along with NTT DOCOMO, is a division of NTT Corporation. The partnership began with the launch of the service brand COTOHA Chat & FAQ for the Japanese market.
The service employs Inbenta's semantic search engine and engages customers on multiple interfaces, including through chatbots, FAQs, search tools, and inquiry forms according to customers' needs. The service also leverages Inbenta's analytics platform to extract customer trends and insights based on search histories.