Latest News | Customer Experience Management (CEM)

The advent of AI-powered solutions over the past year will drive profound change across the technology space in 2024. From…

Nextiva yesterday announced a major addition to its leadership team with the appointment of Jim Nystrom as the new Chief…

EE has unveiled its latest Experience store in the Metrocentre, Gateshead, one of Europe’s largest indoor mall-style shopping centres. The…

Yesterday, in a streamed event, T-Mobile President Mike Katz unveiled Magenta Status. The new program includes one-of-a-kind deals and experiences…

Customer loyalty is fleeting as consumers are pulled in a million different directions by a million different brands. It can…

The advent of generative AI (GenAI) in business heralds a monumental opportunity and responsibility. We find ourselves at a pivotal…

The telecommunications industry has seen vast growth in recent years. As we enter 2024, operator numbers are reaching the hundreds…

With its unwavering commitment to customer-centricity, Grameenphone has brought in a new era of innovation in partnership with Ericsson.  Utilizing…

The future is full of exciting concepts and technologies that will become a reality. But the real unknown is the…