In the run-up to DTW23 - Ignite, Ariana Lynn, Principal Analyst at The Fast Mode spoke to Ayswarya Ashok, Founder and CEO of Halleyx in a brief interview on the company's participation at the upcoming event.
Ariana: What products / solutions will Halleyx be showcasing at DTW23? Can we expect to see any new launches?
Ayswarya: At DTW, Halleyx is poised to bring a fresh perspective to the telecom industry with its cutting-edge AI-driven SaaS BSS solution. Unlike traditional BSS vendors, Halleyx is on a mission to transform the telecom game, offering a disruptive approach that's faster, more efficient, and more flexible.
Halleyx's suite of solutions includes the Unified Product Catalog, AI-Powered Decision Manager, Configure Price Quote (CPQ), Order management, Billing and Customer 360 Solution.
At this event, we're putting the spotlight on our brand-new Unified Product Catalog powered by an AI-driven decision engine, enabling lightning-fast offer creation without IT dependency. This centralized product catalogue maximizes revenue while maintaining a consistent experience and fostering collaboration between stakeholders.
So, is Halleyx just another BSS vendor? Nope, not even close! Here's why we're different:
- No more complex customizations: We're 100% SaaS, which means you can wave goodbye to those complex and expensive software customizations.
- Ready for the 5G era: With our out-of-the-box modules and templates, you can effortlessly roll out your 5G offerings without breaking a sweat.
- Easy to learn: No need to invest in costly certifications, training programs, or hire consultants. Our platform boasts the slickest and most intuitive user interface in the industry. You'll get the hang of it in no time.
- Freedom of choice: Worried about vendor lock-in? Don't be. With Halleyx, you have the complete freedom to pick and choose the products that suit your needs from our suite.
So, if you're a telco looking to up your game, swing by Booth 19 at DTW23. We'll show you how Halleyx can speed up your market moves by 30% and slash your IT spending by 40%. It's a game-changer that no one else has dared to take on, and we're excited to show you how it all works!
Ariana: What are some emerging trends and technologies that you expect will power digital transformation in the telco space in the next year?
Ayswarya:
- Industry-specific 5G solutions: Telecom operators will target specific industries with tailored 5G solutions. For example, in healthcare, 5G will enable remote surgery and telemedicine, while in manufacturing, it will power smart factories with real-time data analytics.
- Digital customer experience: A study by PwC found that 32% of consumers would leave a brand they love after just one bad experience. Telecoms are investing in AI-powered chatbots and virtual assistants to enhance customer support and deliver a seamless digital experience.
- Massive IoT growth: IoT connections will continue to skyrocket, with estimates suggesting that there will be over 30 billion connected devices by 2030. This growth will drive demand for low-power, wide-area networks (LPWANs) like NB-IoT and LTE-M, which telecoms are deploying to cater to IoT needs.
Ariana: What are your thoughts on artificial intelligence (AI), specifically generative AI? Where is it heading?
Ayswarya: Generative AI is set to bring remarkable changes to the telecommunications (telco) industry. It's not just about improving things; it's about fundamentally reshaping how telcos operate and interact with their customers. This technology can take customer experiences to a whole new level by personalizing services and support, making customers feel valued and understood. For instance, it can fine-tune marketing campaigns based on individual preferences, boosting customer engagement and loyalty. Moreover, generative AI simplifies the nitty-gritty of network operations. It assists engineers during installations by offering real-time guidance, which reduces errors and speeds up deployments. And when network issues arise, it suggests troubleshooting actions to keep downtime to a minimum. This means more reliable networks and happier customers.
On top of that, generative AI is like a financial advisor for telcos. It digs deep into the data, crunching numbers related to profits, revenues, expenses, and more. Then, it provides recommendations on how to optimize profits and minimize revenue leakage. Telcos can make informed decisions about refining their offerings and pricing structures to maximize financial performance.
However, adopting generative AI isn't without its challenges. It's a hungry beast for data, so ensuring data quality and availability is crucial. Also, integrating it with existing systems can be a bit of a puzzle that needs careful solving. Plus, keeping an eye on bias and accuracy is essential to ensure reliable responses.
In a nutshell, generative AI is expected to revolutionize telco operations, significantly benefiting both companies and their customers when implemented thoughtfully.
Ayswarya Ashok, a former engineer turned entrepreneur with over 5 years of experience in IT and Telecom, is the driving force behind Halleyx. As the founder and CEO, she's on a mission to challenge the status quo and disrupt the telecom industry with their cutting-edge AI-driven SaaS BSS platform. Unlike traditional BSS vendors, Halleyx is all about speed, efficiency, and flexibility. Ayswarya's strong commitment to customer experience is at the heart of the company's vision, and under her leadership, Halleyx is set to transform the telecom game, making it faster, more efficient, and more adaptable than ever before.
