SmartCIC Global Services, a global managed service provider, has launched its Site Visit Reporting (SVR) application to provide real-time information flow from network engineers in field to global support centres.
All 25,000 of SmartCIC’s certified network engineers have access to the mobile application with data from enterprise sites managed in a centralised platform. The mobile app enables SmartCIC to deliver information in real-time to its customers and digitalises what is typically an offline and manual reporting process.
The SVR app provides order confirmation, site addresses and hardware requirements to field technicians, with step-by-step instructions for proof of delivery, sharing site photos and templates. It provides a digital track record with GPS logs that confirm engineers are on site and meeting enterprise customer needs. The SVR app enables SmartCIC to check the status of deliverables and make instant changes while an engineer is on site, accelerating deployment times and avoiding costly delays.
SmartCIC’s ‘Through the Line’ connectivity solutions combine international wholesale services, local networking, access technologies, shipping and logistics, and onsite field services to deliver a unified end-to-end approach to connecting applications and services. Carrier and service provider partners can efficiently expand their capabilities with a model that has been purpose-built to enable them to monetise the opportunity in enterprise networking locally across the globe. By combining field services and access technologies, deployment times can be cut by two-thirds compared to legacy delivery models.
SmartCIC has been serving Tier-1 carriers, Fortune 500, and FTSE 100 companies for more than 15 years. It works with some of the largest players in international telecoms and manages multi-market deployments across thousands of enterprise sites globally.
Founder at SmartCIC Global Services
We’re continually finding ways to work smarter and add value for engineers in the field, our carrier partners, and their enterprise customers. We developed the SVR app to add another layer of visibility and control to our ‘Through the Line’ connectivity offering and disrupt legacy field services processes. If you can’t deliver critical data in real-time, you can’t move at the speed of today’s enterprises. The SVR app is license-free and designed to remove the friction and complexity from deploying, managing and maintaining local connectivity across the globe.
