Latest News | customer relationship management

In occasion with Canada Day last Saturday, Rogers announced that every phone call or online chat with their customer care…

Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…

For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…

Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required…

The commoditization of voice and data services, falling average revenue per user (ARPU), dwindling profit margins and rising churn are…

KDDI, one of Japan's top three carriers and the operator of the “au” mobile phone service, has chosen Oracle Database…

Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…

Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…