Latest News | customer relationship management

“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba,…

Though the economy has started to show some signs of recovery, the business world is still grappling with the setbacks…

Robocalls placed by bad actors threaten to undermine the relationship that legitimate businesses have with consumers. Americans received more than …

lifecell, a leading operator in Ukraine and part of the Turkcell Group, has signed a multi-year services renewal agreement with…

The Communication Platform as a Service (CPaaS) market is rapidly growing, as evidenced by the mergers and acquisitions we’re seeing…

Projections from the GSMA indicate that the value of business messaging will reach the $124 billion mark in 2030. This…

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring…

From the customer point of view, the position of a customer is in many ways an easy one. We risk…

When we sat down twelve months ago - and for those of us in the UK, two lockdowns ago -…