Zain Saudi Arabia and Huawei have signed a five-year managed services agreement that will enable the Saudi operator to enhance its customer experience through world-class voice and data services.
Huawei will provide end-to-end technology operation management through the multi-vendor managed services agreement that will see continued improvements to service quality and a better customer experience for Zain Saudi Arabia.
Through this five-year agreement Huawei will also be working with German IT consulting firm P3 Communications to improve Zain Saudi Arabia’s existing network using advanced technologies and solutions, to improve data services in the busiest customer areas of Riyadh.
Huawei will work on delivering the second phase of virtualization of Operation Support System (OSS) to enhance Zain Saudi Arabia’s disaster recovery communications to increase the efficiency of the operator’s networks during the Hajj season, which is considered the world’s largest and most important gathering of people.
Sultan Abdulaziz Al-Deghaither, CTO, Zain Saudi Arabia
We are very pleased to sign this 5-years managed service contract with our strategic partner Huawei which enables Zain Saudi Arabia to reduce its role in Technology operations management and focus on delivering innovative customer services and experiences.
Ramadan Ding, CEO, Huawei Soudi Arabia
Huawei will be working closely with other Zain Saudi Arabia vendors to ensure the provision of best-in-class voice and data services to Zain Saudi Arabia's consumer and corporate customers.
