Nokia, Friday launched MIKA (Multi-purpose Intuitive Knowledge Assistant), a customized 'digital assistant' that is designed to improve telecom operators' efficiency by providing engineers faster access to critical information.
Powered by the Nokia AVA cognitive services platform, MIKA will provide voice-dictated automated assistance to reduce time spent searching information resources, enabling operators to focus on key business tasks without being distracted by the complexities of multi-technology network environments.
Nokia claims that MIKA is the first digital assistant 'trained' specifically for the telecom industry, designed to provide automated assistance that saves time and frees highly skilled workers to focus on critical tasks. MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources.
These include the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects around the world. Using the knowledge library MIKA can provide recommendations based on similar issues seen in other networks. MIKA is available via a web interface and mobile agent so that engineers can tap into its knowledge base, wherever they are.
In addition to launching MIKA, Nokia introduces Predictive Repair, a service that will enable operators to reduce costs and improve network quality by moving away from break-fix approaches to hardware maintenance. Nokia claims that with this care service, it can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 percent accuracy. These recommendations will allow operators to improve efficiency by avoiding unnecessary site visits, wasted operations efforts, excessive inventory, and false 'No Fault Found' returns.
Igor Leprince, Head of Global Services at Nokia
Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world.
