Zain Iraq and Ericsson have signed a three-year extension of their network and IT operation and optimization managed services agreement. Under the extended agreement, Ericsson will continue to optimize, transform and manage network and IT operations for Zain’s nationwide 3G mobile network in Iraq, which currently includes over 4,200 sites across the country.
According to Ericsson, the agreement will allow Zain to focus on expanding its network and offering appealing voice and highly demanded data services to meet customer needs, especially in the corporate sector. The agreement also sees Zain benefit from a reduction in operating costs (OPEX) while offering customers improved data service quality and availability, given the pent-up demand for mobile broadband in the country.
Furthermore, Zain will be able to increase its focus on its core customer-facing business activities such as managing customer relationships and offering a shorter time-to-market for the delivery of new services and technologies.
Scott Gegenheimer, Zain Group Chief Executive Officer
Through this agreement, Zain Iraq will be better positioned to support the evolution and growth of the telecommunication industry in the country and ensure that all Iraqis receive urgently-needed quality mobile telecommunication services.
Rafiah Ibrahim, Head of Middle East and East Africa at Ericsson
Throughout the years, we helped Zain in Iraq to provide a differentiated experience to its customers and we look forward to continuing our partnership and transform Zain’s network with our experience centric managed services offerings.
