du has expanded its scope of services with Polystar, a leading supplier of Network and Customer Analytics, Network Monitoring, and Service Enablement to encompass du’s new IMS and VoLTE service elements with the objective of delivering an outstanding customer experience and assure service quality, end-to-end across all domains. It will be leveraging Polystar’s Service Assurance solution which is at the heart of the Big Data analytics enablement platform. The operator is already using Polystar's solution for the existing, multi-domain network that includes GSM, GPRS, UMTS and LTE technologies.
The deployment of a full IMS core and the launch of VoLTE services will introduce additional levels of network challenges, said du. The system expansion will deliver new insights for the Operator, enabling the experiences of different customers and segments to be more effectively monitored and managed across the newer services. It will also enable du to secure more reliable information regarding the performance of its leading roaming partners. The end-to-end view of service performance can be mapped to each and every subscriber, enabling the most accurate picture of experience and quality to be obtained both in real-time and historically.
Saleem AlBlooshi, Executive Vice President - Network Development & Operations, du
We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services.
Basel Shubair, Regional Sales Director for MENA & Indian Subcontinent in Polystar
Polystar has been a long-time partner of du and this latest investment highlights the strength and continuity of our relationship. Our ability to span multiple technologies and to support du while it invests in the introduction of new services and networks has been critical.
