Network and customer analytics vendor, Polystar announced that Three UK has selected its Network and Customer Insight solutions to deliver monitoring and reporting capabilities for its new Voice over LTE (VoLTE) services. The solutions will cater for the complete VoLTE service, spanning IMS controlled voice and text, as well as SRVCC for handover to the existing 3G network.
According to Polystar, Customer Insight data from the solution can be used by the front-line customer care teams to better support customer calls, while Network Insight data can be delivered to those who need to access rich network information.
September last year, Three UK commercially launched its VoLTE service, dubbed as '4G Super-Voice' ahead of its rival EE and Vodafone.
Anna Könberg, Regional Sales Director at Polystar
With the Polystar Network and Customer Insight solutions in place, Three UK will gain early visibility of potential issues, enabling proactive problem resolution and more effective customer service, helping to avoid potential churn.
