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Ericsson and Etisalat Egypt, announced the successful completion of their business support system (BSS) project to enhance the operator’s billing flexibility, and provide more service options to its data subscribers and enterprise customers in Egypt. The solution, which provides billing and customer interaction flexibility boasts customized services functionality. Apart from this, Ericsson also provided consulting, systems integration expertise and proactive support services to Etilsat to enable to Etisalat to make best use of new and innovative services based on Ericsson’s Charging System 5.0 (CS 5.0) / Mobile Broadband Charging (MBC). The availability of the billing flexibility will offer improved network availability and customer experience that will contribute to a high level of service quality.
“As a company that believes in everywhere connectivity, we have always sought to create a future where our customers’ access to services is not limited by time, device, distance or rate plans. As such, our values are very much in line with Ericsson’s vision of the Networked Society,” said Khalid Al Mansouri, Etisalat Egypt’s Chief Information Officer.
“Our strategy, combined with Ericsson’s expertise in consulting, systems integration, delivery platforms and best in class system support, continues to ensure that we are able to provide our customers with a broad selection of customized services with best in class service quality. With the Ericsson partnership we are continuing the process of transforming our business,” added Khalid Alkaf, Etisalat Egypt’s Head of IT Operations and Intelligent Network Support.
“The days of the one-size-fits-all billing model are long gone and operators are now able to offer personalized price plans and service bundles, in real time, to meet distinct subscriber needs and remain competitive. This latest partnership between our companies is testament to Etisalat’s commitment to ensuring its subscribers get the best possible service. By adopting a customer-centric approach in its business strategy, Etisalat is preparing for the Networked Society of tomorrow.” said Isil Yalcin, President of Ericsson North East Africa Unit. |
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