Masergy Communications, a global leader in secure networking and cloud services, announced that its Cloud Unified Communications solution is now WebRTC-enabled with the launch of its Virtual Automated Attendant (VAA). WebRTC is an open source standard that enables real-time voice and video communications using Internet browsers such as Chrome, Firefox and Opera.
According to Masergy, the VAA enhances its WebRTC solution which comes with an easy-to-use application wizard that allows customers to easily create custom menu structures to meet the specific needs of their business. The intuitive wizard auto-generates the necessary code, which can easily be embedded within customers' websites.
Initial implementations of the solution include web-based voice communications for sales and support functions, said Masergy.
Via Masergy's WebRTC solution, users can navigate to the specific resource they need and initiate a call with the click of a mouse. The call is established from the user's browser to an existing telephone destination, bypassing the Public Switched Telephone Network.
Masegy added that VAA does not require any additional investment in hardware and is available to existing Cloud UC customers free of activation costs. The Masergy UC infrastructure also allows customers to monitor and measure VAA's call quality to ensure uninterrupted communications.
Dean Manzoori, Product Management VP, Masergy
Our unique, self-provisioning solution enables a simple and intuitive customer support experience. This solution eliminates the need for a web site visitor to search for contacts, phone numbers, or deal with computer-based voice response systems when they need to speak to a sales or support representative.
