Tata Consultancy Services (TCS) and VIAVI Solutions have announced that Claro Colombia has selected AI-based solutions from a strategic partnership of the two companies to expand and transform Claro’s Service Operations Center (SOC).
This four-year project supports Claro’s customer-centric strategy by redesigning the SOC around real-time network monitoring of fixed and mobile services supported by its networks to ensure availability, performance and capacity. Based on VIAVI NITRO® AIOps and TCS’s 4.0 business model, the solution enables early detection and prevention of service issues for the telecommunication company’s customers.
The solution will model the complete route of Claro’s extensive services from its SOC in Ortezal, which guarantees the operation of base stations, HFC nodes, FTTH trunks, digital and fiber optic centers deployed throughout Colombia by the company, supporting aggregation and backbone levels (core and Edge).
From the onset, the project brings direct and immediate benefits to Claro and its subscribers by implementing new AI/ML solutions and techniques that will transform and improve the monitoring, visualization and proactive troubleshooting of the end-to-end performance of services, with a focus on optimizing the experience of voice and data customers on Claro Colombia’s mobile network.
Nestor Bergero, CTO, Claro Colombia
We are very pleased to partner with VIAVI and TCS to develop our SOC that allows us to count on monitoring, managing and improving the delivery of services and ensure their quality. Our multidisciplinary team of 800 specialists, engineers and technicians will leverage this AI-based solution to process vast sources of information and carry out predictive, preventive and corrective actions to improve the user experience.
Marcelo Wurmann, CEO LATAM, TCS
Through this alliance, TCS demonstrates its leadership in the telecommunications sector by offering innovative solutions, such as the implementation of artificial intelligence and the 4.0 business model, that align with the business needs of Claro, a key telecommunications provider in the region. We look forward to being a part of this transformative project and bringing our long history of successful implementation of cutting-edge solutions that accelerate our partners’ digital transformation.
Eddy Bueno, Vice President, Latin America, VIAVI
The value of a SOC lies in its ability to keep services running smoothly, secure from threats and optimized for performance. Our partnership with TCS provides end-to-end visibility that helps Claro's SOC deliver a better customer experience. By enabling real-time visibility, predictive maintenance and rapid resolution capabilities, VIAVI NITRO AIOps helps Claro successfully execute its innovative initiatives.
