Google Cloud and Singapore Post Limited, also known as SingPost, have announced a strategic collaboration to accelerate SingPost’s digital transformation journey and drive its next phase of sustainable growth. This multi-year collaboration aims to empower SingPost employees with easy-to-use AI-powered tools, helping them boost productivity, streamline repetitive tasks, and foster seamless collaboration with external partners and customers.
SingPost has migrated all IT workloads hosted in its on-premises data centers to Google Cloud and is in the process of harmonizing and consolidating its technology stack, establishing a robust and secure foundation to power accelerated AI-driven innovation. This strategic move has not only yielded substantial cost savings of 30% in IT operations, but also allows SingPost to take advantage of Google Cloud's AI-optimized infrastructure, purpose-built to handle complex AI workloads, while ensuring cost-efficiency, scalability, and sustainability.
To further safeguard its enterprise data and applications, SingPost is also deploying Google Cloud's BeyondCorp Enterprise platform to enforce zero trust security principles like multi-factor authentication and device verification, ensuring that only authorized staff can access proprietary company information.
Built using Google Cloud’s Vertex AI platform, foundation models, and Document AI, SingPost’s AI solution transforms unstructured data from trade documents into a searchable repository, with a gen AI-powered chat interface that comprehends natural language queries and surfaces accurate and relevant information. SingPost will scale the use of its solution, with the goal of optimizing supply chain orchestration across its logistics network and facilitating faster deliveries.
Noel Singgih, Group Chief Information Officer, Singapore Post Limited
SingPost is no stranger to embracing innovative technologies, from data analytics to warehouse automation, to meet the evolving needs of our customers. This, coupled with strategic investment in high-growth markets, has resulted in international logistics generating 86% of the Group’s revenue – a key milestone in our ongoing transformation into a technology-driven logistics enterprise. Our positive engagement with Google Cloud to develop an AI solution - through their joint AI Trailblazers initiative with the Singapore Government - gave us the confidence to embark on the next step of this journey with them as our strategic cloud services provider. Google Cloud’s industry leadership in responsible AI, sustainable technology innovation, and cybersecurity will be core tenets in establishing SingPost as a trusted and customer-centric logistics leader in the Asia Pacific region.
Philbert Gomez, Vice President and Head, Digital Industry Singapore (DISG)
We are pleased that the AI Trailblazers initiative has assisted SingPost in building a gen AI solution that will increase productivity. This is in line with Singapore’s efforts in establishing ourselves as a thriving hub for AI innovation by encouraging more experimentation and rapid prototyping. We look forward to more Singapore-based companies creating impactful gen AI applications from this initiative.
Mark Micallef, Managing Director, Southeast Asia, Google Cloud
By investing in AI development and collaborator platforms with built-in privacy, control, security, and compliance capabilities, SingPost is empowering every employee - regardless of their role or function - to identify and capitalize on new opportunities for work optimization. This serves as a strong example of how a large enterprise can move swiftly to extract diverse benefits from gen AI adoption. We look forward to continuing to support SingPost’s deployment of enterprise-grade AI solutions, accelerating the company’s time-to-value and reinforcing its leadership in delivering innovative and trusted eCommerce logistics services at scale.
