Vodafone yesterday announced that it will be inking a strategic partnership with Accenture to commercialize shared operations to accelerate growth, enhance customer service and drive significant efficiencies for Vodafone’s operating companies and partner markets, as well as create new career opportunities for its people.
Accenture will invest in the order of €150m for a minority stake in the partnership. Vodafone and Accenture have signed a Memorandum of Understanding, and the strategic partnership is subject to completion of the definitive agreements, which are expected to be completed in the Spring of 2024.
The strategic partnership will build on Vodafone’s market leading shared services unit, Vodafone Intelligent Solutions (_VOIS), to create a scaled, commercially driven and more efficient organization with high quality services and enhanced speed to market for its portfolio of offerings. Under this new model for the industry, Vodafone will retain majority interest, management control and sourcing decisions.
Margherita Della Valle, Group CEO, Vodafone
Today’s announcement is a significant development for Vodafone as we change and simplify the way we work to better serve our customers and drive growth. The partnership with Accenture opens up new opportunities for our company and our people. We’re excited about the potential of our new commercial shared services organization and the potential to serve not only Vodafone’s own markets but our Telco partners across the industry.
Julie Sweet, Chair and CEO, Accenture
We are proud to have partnered with Vodafone for over 20 years across many strategic programs. We are excited to take our partnership to a new level with this ground-breaking joint venture that will help power Vodafone’s reinvention and create significant value for their operating companies, partner markets and employees. This move speaks to their ambition to work in entirely new ways, reduce structural complexity, open avenues for growth, create better experiences for their customers and provide additional career paths for their people.
