Amdocs and NVIDIA yesterday announced that they are collaborating to optimize large language models (LLMs) to speed adoption of generative AI applications and services across the telecoms industry.
The two vendors will customize enterprise-grade LLMs running on NVIDIA-accelerated computing as part of the Amdocs amAIz framework. The collaboration will empower communications service providers to efficiently deploy generative AI use cases across their businesses, from customer experiences to network provisioning.
Amdocs will use NVIDIA DGX Cloud AI supercomputing and NVIDIA AI Enterprise software to support flexible adoption strategies and help ensure service providers can simply and safely use generative AI applications.
With these new capabilities - including the NVIDIA NeMo framework for custom LLM development and guardrail features - service providers can benefit from enhanced performance, optimized resource utilization and flexible scalability to support emerging and future needs.
NVIDIA and Amdocs are exploring a number of generative AI use cases to simplify and improve operations by providing secure, cost-effective and high-performance generative AI capabilities. Initial use cases span customer care, including accelerating resolution of customer inquiries by drawing information from across company data. On the network operations side, the companies are exploring how to proactively generate solutions that aid configuration, coverage or performance issues as they arise.
Shuky Sheffer, President and CEO, Amdocs
NVIDIA and Amdocs are partnering to bring a unique platform and unmatched value proposition to customers. By combining NVIDIA’s cutting-edge AI infrastructure, software and ecosystem, and Amdocs’ industry-first amAlz AI framework, we believe that we have an unmatched offering that is both future-ready and value-additive for our customers.
Jensen Huang, Founder and CEO, NVIDIA
Across a broad range of industries, enterprises are looking for the fastest, safest path to apply generative AI to boost productivity. Our collaboration with Amdocs will help telco service providers automate personalized assistants, service ticket routing and other use cases for their billions of customers, and help the telcos analyze and optimize their operations.
