Alibaba Cloud has announced that it will be making Salesforce Sales Cloud, Service Cloud, and Salesforce Platform available on its platform starting December 18th this year.
The introduction of Sales Cloud, Service Cloud, and Salesforce Platform is aimed at helping businesses, particularly multinational companies operating in mainland China, meet evolving market demands, comply with the latest data residency regulations, and integrate with the unique local app ecosystem.
Sales Cloud is a sales growth platform that empowers sales teams to identify sales leads, manage customer relationships, track sales progress, and automate processes to help close deals faster and drive revenue. Service Cloud is a customer service platform that transforms how service teams deliver value across every customer touchpoint. Salesforce Platform is a low code application development platform that extends the scope and functionality of CRM. Customers can build, test and deploy applications that automate business processes and bring greater efficiency to any workflow, user, department or industry.
Exclusive features for mainland China will be available on Sales Cloud and Service Cloud hosted on Alibaba Cloud. These features will include integrations with key Chinese social media and messaging platforms, helping companies to serve customers on their preferred channels.
Alibaba Cloud and Salesforce initiated their strategic partnership in 2019. Since then, they have launched Salesforce Social Commerce, a product specifically designed and built in China to assist multinational brands in expanding their businesses in the region. This latest milestone further underscores their shared commitment to driving customer success.
Phil Richardson, Chief Operating Officer, Global Technology Partners, Salesforce
Reaching this milestone is a testament to the remarkable engineering effort and the close collaboration between Alibaba Cloud and Salesforce. Our partnership with Alibaba Cloud will provide an integrated and innovative platform for our customers operating in the Salesforce ecosystem in mainland China.
Edward Cai, Chief Commercial Officer, Alibaba Cloud
Alibaba Cloud's robust and secure infrastructure, combined with Salesforce's trusted, localized products for the Chinese market, will enable enterprises operating in mainland China to better meet the unique local demands while maintaining global Salesforce standards. We look forward to introducing more leading products through our partnership with Salesforce to support our customers' business growth..
