SuperOps.ai, the AI-powered IT management SaaS platform, announced that it has raised $12.4 million in Series B funding, bringing total funds raised to date to $29.4 million.
The funding round was led by Addition and March Capital, with participation from Matrix Partners. SuperOps.ai is a unified platform that helps transform Managed Service Providers (MSPs) into highly effective and profitable businesses that can successfully meet the changing demands of the future. As a one-of-its-kind cloud native, SuperOps.ai simplifies the IT management process and workflow of MSPs on a single, unified platform. It enables them to move away from fragmented tools by bringing together the capabilities of remote monitoring and management of client assets with professional services automation functionalities including service desk, cash flow management, reporting, client management and more. Over the last 12 months, customer numbers at SuperOps.ai increased 300%.
Today, SuperOps.ai launched advanced Network Monitoring capabilities as part of the unified platform to further expand its offering to MSPs. Now, MSPs will be able to include Network Monitoring as a service without having to onboard yet another tool. For early access of the new advanced Network Monitoring functionality, interest can be registered here.
The $280-billion MSP industry is dominated by small and medium-sized businesses, which have struggled with tools that have not seen any innovation for years. SuperOps.ai has changed this status quo. With the proceeds of the fund raise, SuperOps.ai plans to increase its investments in further enhancing its AI capabilities. SuperOps.ai’s AI framework is advancing into a predictive intelligence layer that will not only help MSPs improve their efficiency but also move from solving client issues to pre-empting them, thus saving precious technician time and improving the quality of support.
SuperOps.ai is also scaling partnerships with vendors in areas including cybersecurity, payments and data backup to ensure MSPs have 360-degree technology support. The company will also be investing in community-led initiatives aimed at helping MSPs in areas beyond technology.
While SuperOps.ai supports MSPs globally, it is committed to deepening its investments and on-ground presence in the U.S. and appointed Juan Fernandez as Channel Chief earlier this month. In this role, Fernandez will spearhead SuperOps.ai’s efforts to build more value for MSPs.
Fernandez is an experienced MSP industry leader, who built an MSP business worth $20 million in six years, before selling it. Co-author of the highly popular “The MSP Handbook”, Fernandez is also a member of the Comptia North American Executive Council.
Arvind Parthiban, Co-founder and CEO of SuperOps.ai
The IT support landscape has been evolving rapidly and MSPs need to keep up to navigate this fast-changing world. Traditionally, MSPs relied on a mix of tools that resulted in high costs and lack of visibility and efficiency. Now, with SuperOps.ai, they can move from outdated point products to a unified platform that is built specifically with their needs in mind. I am excited about the launch of advanced network monitoring as part of our unified SuperOps.ai platform, so MSPs can offer more services to their clients without adding on more tools. This is in keeping with our promise to MSPs that we will always listen to them, co-build with them, be transparent, provide them with first class support, not tie them down with contracts, and help them grow. Our goal is to keep developing our platform further so that it can keep supporting MSP ambitions as they take on increasingly complex IT challenges.
Todd Arfman of Addition
SuperOps.ai is revolutionizing how MSPs run and grow their operations and is ushering them into the future. We are excited to continue supporting the SuperOps.ai team as they help transform MSP businesses with their powerful, AI-native, easy-to-use platform.
Ravi Rajamony, Vice President at March Capital
We are excited to partner with Arvind and the team at SuperOps as they empower the MSP market with their secure, cloud & AI native platform for PSA, RMM, IT documentation, project management, and network management. The SuperOps team has strong domain experience and a customer-first approach, and we believe they are well-positioned to drive innovation in the underserved MSP market,
