Fujitsu announced a five-year partnership deal worth £57.9 million with Whitbread, one of the UK’s favorite hospitality companies.
The contract, which builds on an existing 35-year relationship between the two companies, will see Fujitsu delivering modernized and proactive Outlet focused IT services which support the 35,000 employees across Premier Inn, Beefeater, Bar+Block and other brands – giving the Whitbread teams greater freedom to focus on providing excellent customer service.
Germany is an important growth market for Whitbread, with significant expansion underway and this contract will support this by providing outlet and corporate on-site support across the region, boosting region-specific technical knowledge for help desks, and adapting support to align with Central European Time and local holidays.
In addition to the services which upgrade Whitbread’s offering, the contract cements a long-standing and shared sustainability commitment between the two organizations to achieve net zero.
Neil Clark, Account Director at Fujitsu Services
We are delighted to have signed this contract with Whitbread, which reinforces our long-standing relationship and further demonstrates our ability to deliver value for our customers. Our modernized services effortlessly embed within Whitbread and reduce disruption to their customers by using analytics to detect and correct issues before they impact the end-user. As Whitbread continues to go from strength to strength across Europe, we are looking forward to implementing our services throughout their business operations to support future change and digital transformation as one of their premier IT partners.
Rajeet Nair, Head of Technology Operations at Whitbread
We are delighted to extend our long standing relationship with Fujitsu in this new “customer focused” service, which provides support to our teams particularly in our Hotels and Restaurants, enabling them to focus on our customers and aligns with our wider business goals and ambition to continue be the leader in our sector/region. The new contract with Fujitsu will help drive the right behavior through data insights and explore new modern channels for service engagement.
