GlobalConnect Group has signed a contract with Comarch, to deliver a new common integrated customer-, product-, order- and billing solution using its industry-leading BSS/OSS suite for all its business operations.
The multi-country solution enables a true digital and automated customer experience, harmonization of processes across operations in Denmark, Norway, Sweden, Finland and Germany and fully supporting GlobalConnect’s Managed End-to-End Connectivity offerings.
A fully integrated end-to-end Business Solution
Comarch, a world leading telco solution provider, will bring its fully integrated
Customer-, Product-, Order- and Billing suite supporting GlobalConnect’s strategy to deliver fully integrated end-to-end connectivity offerings combined with a new, digital experience to its customers.
The market demand for integrated IT- and connectivity solutions that can be managed in one easy-to-use digital interface is steadily increasing as digitization becomes more and more business critical and complex for all enterprises. By teaming up with Comarch and utilizing its industry leading BSS & OSS solutions, GlobalConnect will simplify this increasing complexity for their customers and provide a simple and intuitive digital user experience.
Key Business Areas
The proposed solution introduces simplification and digitization of GlobalConnect’s operations by introducing a unified customer model, an enterprise product catalogue and automatization of business processes. This will enable GlobalConnect to significantly shorten time to market for new products and services, which is especially needed for the highly demanding business customer market.
Comarch’s solution delivers multi-country features with the highest possible degree of commonalities, replacing many silo systems deployed in each country. It will harmonize and simplify data models and data flows, driving new revenues, and providing cost-efficient delivery and support operations.
Benefits for Customers of GlobalConnect
The solution focuses on customer experience and management – boosting customer and employee experience by using the approach with coherent customer information, access to all customers’ incidents, products, pricing, quotes and offers, orders, highly automated, digital partner and customer journey management, commercial and service order management including fulfilment, and field worker management.
Yan Zheng, Head of Digital Solutions (GlobalConnect Group’s B2B product portfolio), GlobalConnect
No one in the market has been able to deliver a customer-friendly integrated one-stop-shop service for connectivity solutions. We own and control the entire value chain and all involved components for a Managed End-to-End Connectivity offering (such as SmartFiber, SD-WAN, MLAN, security- and access services). We have offered integrated connectivity solutions across all our operating countries for more than four years, but will now be able to further accelerate and keep improving the end-user experience so that our customers can focus on running their businesses and not on how their network is performing or how robust their connectivity services are – that’s our job.
Jacek Lonc, Head of Telco Sales and Business Strategy Division at Comarch
We are honored that GlobalConnect has trusted us and selected Comarch Suite. Partnership with Comarch will support GlobalConnect in delivering a digitalized Customer Journey Supported by our experience in multi-country projects, we will deliver our multi-tenant solution allowing GlobalConnect to streamline and coordinate its capabilities across various countries and their customer footprint. Together we will focus on connecting to customers and automating communication, delivery and settlements across organizations.
