Optus has launched its latest Optus Living Network innovation, Optus Network Pulse, a new interactive feature that empowers customers to visualise and understand their own experience on the Optus mobile network or their home or public WiFi at all times.
This unique feature ushers in a new era of radical transparency to customers, enabling Optus customers to have visibility of their mobile or WiFi network’s performance. Customers can even drill down to different categories, such as music streaming and gaming, to check out the metrics that make up that experience, like download speeds, jitter and packet loss.
Located in the My Optus App, the Network Pulse dashboard and interactive map provides customers with visibility of their real-time Optus mobile network or WiFi connection experience from the device they are using. The innovative feature allows customers to see what’s happening on the Optus mobile towers near them right through to the status of their individual Optus mobile, home or public WiFi connections, along with testing their speed and connection history.
As the latest feature on the Optus Living Network, Network Pulse has launched as a pilot with a select group of customers before the product is released to all customers in October.
For any Optus customers who need to contact Optus in the moment, the My Optus App offers messaging services.
The Optus Living Network, launched in May 2021, is a collection of on-demand innovative network features designed to empower Optus customers to transform their daily connected experience simply within the My Optus App, all powered by Optus’ world-class network.
The Optus Living Network includes Unlimited Data Day, Donate Your Data, Donate Your Device, Call Translate, Optus Pause, WiFi Secure®, Game Path, Sidekick, Call Notes, and Optus Eco with more features to come.
Matt Williams, Optus Managing Director Marketing & Revenue
At Optus, we have so much confidence in the quality of our network and the experience our customers have, that we have updated our app to show customers the quality of the signal they are experiencing and also which towers and services they are accessing. This includes the ability to see if any towers are being upgraded or proactively letting Optus know if there are any issues without needing to call.
