BT this week unveiled a new Charter for its 1.2 million UK business and public sector customers, providing a blueprint for BT to accelerate a range of initiatives aimed at boosting the growth of UKplc.
The Charter consists of a new set of commitments from BT to provide its Enterprise customers with a springboard for growth - delivered through a greater focus on innovation, world-class cyber security, a new suite of digital services, customer service improvements and purpose-driven goals. The new commitments outlined today include the following highlights, with the full details of the Charter available here;
- Investing almost £100 million over the next three years in BT’s ‘Division X’ unit within Enterprise - to accelerate the development of customer solutions which integrate emerging technologies like 5G, IoT, Edge Compute, Cloud and AI. These new solutions will transform and modernise key industries like manufacturing, health, port operations, transport and logistics, driving positive business outcomes and fuelling the UK economy.
- Launching sophisticated cyber defence and assessment tools which are not currently offered by other UK network providers - starting with its Safe Security cyber health check tool which is available to larger UK corporate and public sector customers today, with smaller customers set to benefit over time.
- Developing inclusive tech to boost broadband speeds for small firms not yet served by fibre broadband. BT will launch the first service in the UK which fuses fixed and 4G speeds together to uplift broadband speeds for thousands of small firms currently using copper lines.
- Delivering the fastest installation and repair times in the industry for ultrafast business (or Ethernet) connections - which underpin the operations of mid to large corporates and public sector bodies.
- Forming a new partnership network for small firms - giving customers access to exclusive offers across broadband, mobile, digital marketing and connected devices, plus other benefits, with the Federation of Small Businesses (FSB) confirmed as BT’s first launch partner.
- Pioneering a new suite of smart business tools which combine the best of BT and EE to make it easier for small businesses to run and grow their business. This new portfolio will build on the recent launch of BT’s Digital Marketing Hub – the new all-in-one advertising platform which gives small firms all the tools and support they need to reach millions of potential new customers.
- Stepping up its free digital skills programme to reach a further 350,000 small business and their employees by the end of March 2023.
- Accelerating sustainable initiatives to support customers’ Net Zero journeys – including the removal of all single use plastics and using recycled materials for new BT business product packaging and devices by the end of March 2023.
Rob Shuter, CEO of Enterprise, BT Group
Right now, our key industries are on the cusp of a technological revolution as the UK prepares to make the large-scale switch from analogue to fully digital ways of working. Only businesses which make the leap will succeed and stay competitive - our role is to help them navigate that journey. It’s an ideal time for us to set out why BT really means business. Our new Charter reflects the priorities that our 1.2m business and public customers expect to see from BT.
