Incognito Software Systems this week announced that Optima Italia has gone live with Incognito’s Digital Experience (DX) Solution to streamline and improve the customer experience.
With Incognito, Optima can centralize and streamline the management of all devices in its network to deliver an uninterrupted, high-quality customer experience using a carrier-grade solution that can scale with their network and service growth.
As a leading Italian digital company service provider, Optima offers an integrated collection of services, including electricity, gas, mobile, and Internet for business and residential markets. To support a significant and growing customer base across major centers, Optima required a solution to scale operations by replacing time- and labor-intensive manual processes with an industry awarded platform. Underpinned by Incognito’s fully featured Broadband Forum-compliant Auto Configuration Server (ACS), the Digital Experience smart platform automates the resolution of technical issues that impact service quality.
Paolo Primiani, Network & Voice engineer at Optima Italia
Optima selected Incognito to support them in their automation efforts based on Incognito’s expertise enhancing subscriber experience, reducing operational costs, and supporting the delivery of innovative services into the connected home. It was quickly apparent that Incognito could offer a great platform implementation, with system go-live in a matter of weeks.
Ricardo Gonzalez, VP of Sales at Incognito
We are very proud to be working with Optima Italia as a technology partner for their rollout of high-speed fiber broadband services to customers across its service areas. Optima is one of the leading broadband providers in Italy, respected for their dedication to customer experience. Our mission is to provide telecom operators with tools that help them increase efficiency while reducing costs, and we look forward to contributing to Optima’s success.
