Nrby, a leader in dynamic location intelligence for service provider operations, has partnered with Advanced Media Technologies to deploy the Nrby location intelligence platform in Blue Ridge Communications systems, the three companies announced recently.
Blue Ridge is leveraging the Nrby platform to optimize performance and customer satisfaction by using SmartPin technology to provide unparalleled visibility into maintenance needs and potential issues requiring resolution. Nrby technology also will be used to support construction crews and contractors in Blue Ridge’s complete fiber to the home (FTTH) rebuild of their cable system.
Nrby’s location intelligence platform is transforming field service, operations, and customer service teams from being reactive to proactive. Nrby gives operations teams automated, 360-degree views of completed and needed maintenance activities, enabling network operators to realize organizational efficiency, decrease operating costs, drive recurring revenue, and increase customer satisfaction.
Advanced Media Technologies, a leading reseller of high-performance products from well-known technology innovators, collaborated with Nrby to design a system that would meet Blue Ridge’s specific needs.
Mark Masenheimer, Vice President, Operations for Blue Ridge Communications
Ensuring that our subscribers have outstanding broadband is a core part of the Blue Ridge Customer Experience. Nrby and Advanced Media Technologies have created and implemented a solution that keeps us ahead of network concerns, and is helping us plan for the fiber revolution that is now underway.
Ron Miller, Vice President of Customer Success for Nrby
Working with Advanced Media Technologies, we were able to quickly fulfill Blue Ridge’s vision of digitized processes and intuitive app-based tools that simplify maintenance processes and maximize uptime.
