Infovista, the global leader in network lifecycle automation (NLA), recently announced its 360° Assurance set of solutions to support predictive, real-time and automated customer experience assurance across any operator’s end-to-end network, from a single application. The 360° Assurance solutions provide unified visibility and automation capabilities designed to support and enable more efficient service operations driven by CSPs’ end customer experiences, for specific services, including SLA-backed 5G network slicing, mobile voice (VoNR), fixed voice and SD-WAN. They are designed to accelerate the monetization of differentiated Quality of Experience (QoE) and new business services based on advanced network connectivity, at scale, whilst reducing the cost of advanced customer experience assurance scenarios through automation.
Infovista 360° Assurance solutions break down the traditional silos of network, device, subscriber, service and application assurance to anticipate and prevent problems that impact the end user. They provide CSPs with the level of detailed visibility and intelligence into their customers’ experiences necessary to support proactive remediation, automating the resolution of problems through network configuration and orchestrator interoperability. They enable the delivery and monetization of differentiated QoE and SLA guarantees, providing clear visibility of customer experience, service and network performance with dashboards and reports designed for both technology and business departments, ensuring data consistency and ‘single source of truth’ across the CSP’s organization.
Renata Da Silva, VP Product, Service Assurance at Infovista
The traditional siloed approach to managing their networks, services and customer experiences simply doesn’t provide the intelligence and automation that they need to be able to unlock the 5G opportunity and deliver on its promise. 360° Assurance simplifies network operations and empowers CSPs to guarantee the service level agreements and performance that come with those services, and crucially ensure that end customers get what they paid for.
