UScellular, the fourth-largest full-service wireless carrier in the United States, is now offering Synchronoss Content Transfer, a solution that gives UScellular store associates the ability to easily and quickly move content from a customer’s old mobile device to a new one at no cost to the customer.
Content Transfer from Synchronoss Technologies a global leader and innovator of cloud, messaging and digital solutions, is designed to streamline the onboarding of new devices by providing a means for digital content – including photos, videos, contacts, call logs, music, documents, messages and settings – to be effortlessly transferred between mobile phones and tablets.
The Content Transfer solution is an easy-to-use application that spans devices and operating systems and replaces the need for in-store equipment. It can also significantly reduce the amount of time a customer spends in a store when activating a new device.
Hill added that analyst predictions for a jump in year-over-year holiday spending in combination with the lure of new smartphone models released this year is one reason UScellular turned to Synchronoss to help store associates ensure they can easily and quickly transfer customer content to new devices.
Content transfer is one of a group of Synchronoss onboardX solutions – a set of tools that allow mobile operators to provide the customer experience that subscribers want and drive service adoption. Additional onboardX solutions include Backup & Restore, a cloud service that gives subscribers a safe place to backup, view and restore content across operating systems and devices; Out of Box Experience (OOBE), a solution that streamlines the activation of new subscribers, services and devices; and Digital Experience Platform (DXP), which simplifies the creation, orchestration and management of online experiences and journeys.
Chris Hill, Chief Commercial Officer for Synchronoss
Always-on access to digital content is no longer a “nice to have” but a “must have” as consumers increasingly integrate mobile devices into their day-to-day lives.
Eric Jagher, SVP of Consumer Sales and Operations at UScellular
Content Transfer provides a quick and easy way to ensure customers can keep their important photos, videos and other data when buying a new phone, leading to less time spent in-store and more time spent with their friends and families during this holiday season.
